Rude00:34 Dec 04 2011
Times Read: 829
Everybody who works in customer service, and probably everyone else on the planet, has to deal with rude customers. I'm sure a special place in hell is available for customers who call up and complain that they have been rudely served, when in fact they have not. They do this to try and get something for free, or get someone fired.
It does not work in my business. My boss had to take a couple of these calls today, from women who insisted that I was rude to them, and therefore they should get a refund on their cleaning or get an order free next time. First thing my boss does is ask in what way was I rude to the customer. Did I say something? or make a rude gesture? Less than professional service?
Lady A couldn't pin it down, she was sure I had been rude to her. "I drove all the way from Assbite Township, to have this woman be rude to me when I picked up my order. I want a refund," she said. My boss reviewed the tape of the transaction, and this woman was smiling and nodding the whole time as we had a little chat while I got her clothes out. My boss advised her of this, and you could hear her gulp over the phone. "Um. You have it on video? I didn't know that." Click. Bitch.
Another woman (and it's usually always women, sorry to say, ladies) had been in a few times as a customer and recently had been applying for a job. We had checked her work history and her last two employers said hell no, they would not re-hire her, she was continually late and spent a lot of time on her phone, facebooking or whatever. My boss gave her a one week trial of employment and she showed up two hours late the first day. We sent her back home.
Since then, she's called up claiming I have been rude to her when she comes in as a customer. Again, video surveillance comes in real handy for times like these. She says I called her a lazy bitch....and supposedly did this a month ago. A MONTH AGO?? AND YOU'RE JUST NOW GETTING AROUND TO SAYING SOMETHING ABOUT IT?
Sheesh. Once she was informed that we have video surveillance, and that she was perfectly calm and happy during the transaction when I supposedly called her a lazy bitch....she dried right up.
Shame on people for trying such stunts. We actually had a lawyer present (as a customer) when this woman was making a complaint to my boss. The lawyer listened with interest, then said to the woman, "You know, these people can turn around and sue you for defamation of character and a couple other things, and it's all on video." She looked like she took a dump right in her pants after that.
People try this shit every year around the holidays. They think they're the first to do it and that it will get them some money or free cleaning. It never works. It only makes people look stupid, and we never serve them again. Yeah, I can be rude as hell, if you come in swearing or acting like a complete douche you will get it right back. Retail people get dumped on all the time and in most cases they have to take it.
Had a rough week. Feel better now.
COMMENTS
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chrysanthemia
05:50 Dec 31 2011
11. Pull yer fuckin' drawers up.
That's all I got. I am young, not much wisdom yet. But right now, number three is something I really needed to be reminded of.
So thanks for posting this. I mean that.
VenusFire
14:43 Dec 31 2011
12. Don't think you have to get married EVERY time you fall in love.
Yeah, that's all I got.
Requiem
16:54 Dec 31 2011
a) In 100 years - who the hell will care how you fucked up?
b) So, having read a) - if you have a dream - GO FOR IT! If you never try, that dream will never happen. If you fail? Try the next one! Really. Try. Because - in 100 years - who will care how you fucked up? In 10 years - YOU will care if you never tried.
c) If you fear, acknowledge it, and push on. Being brave isn't about not being afraid - being brave is about being afraid and going forward anyway. Face your fears. Don't let them win. You are worth more than that - and you're better than that. I wish you could see it.
d) Awful things happen. They do, unfortunately. If they happen to you, then try not to let them break you. The strength you can gain from living through them? It's phenomenal. It may take years to gain that strength, to come out the other side, but the air is sweeter when you realize you have made it.
e) Live. Don't just exist. LIVE. Like Frankenstein's monster, let your life be full of lightening, or what's it all for, then?
NLW
23:59 Jan 04 2012
Just don't quit today. You can always quit tomorrow.
NLW
00:06 Jan 05 2012
Also, Requiem just made me cry. Guess I needed to hear it. Thanks.